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December 19, 2023
Eileen Fuentes Ramallo, managing director, managed care ancillary services, and Terri Riley, SVP, managed care practices and client services
Seamless management of injured workers’ care benefits all stakeholders

It’s no secret that healthcare systems can be difficult to navigate. When care is associated with an injury or illness incurred on the job, the complexities of the workers’ compensation system may further compound the challenges. Many employers opt t…

December 19, 2023 by Eileen Fuentes Ramallo, managing director, managed care ancillary services, and Terri Riley, SVP, managed care practices and client services
Blog
November 27, 2023
Mark Debus, clinical manager, behavioral health services and Dr. Teresa Bartlett, managing director and senior medical officer
Incentivizing healthy workplace culture

Following the COVID-19 pandemic, the Great Resignation staffing shakeup and other factors, workers are increasingly focused on what truly matters to them and what they deserve. And as the nationwide prevalence of mental health issues — particul…

November 27, 2023 by Mark Debus, clinical manager, behavioral health services and Dr. Teresa Bartlett, managing director and senior medical officer
Blog
November 01, 2023
Matt Cohen, senior vice president, client services, and Lori Newhouse, M.Ed., CRC, CCM, AVP of clinical operations, RTW, TWP & vocational services, Careworks
Advocating for airlines: stabilizing the aviation industry in a time of unprecedented change

This blog is the first installment in a series where our experts highlight the aviation industry’s challenges and trends. In part one, we discuss the people story. Stay tuned for the second blog focused on the property/liability claims story, which i…

November 01, 2023 by Matt Cohen, senior vice president, client services, and Lori Newhouse, M.Ed., CRC, CCM, AVP of clinical operations, RTW, TWP & vocational services, Careworks
Blog
October 18, 2023
Dr. Reema Hammoud
AVP, clinical pharmacy
Treating chronic pain: Could antidepressants be the solution?

A potentially groundbreaking meta-analysis of 176 studies was published earlier this year in the Cochrane Database of Systematic Reviews that assessed individual antidepressant medications and whether they proved effective in treating chronic pain in…

October 18, 2023 by Dr. Reema Hammoud, AVP, clinical pharmacy
Blog
October 10, 2023
Mark Debus, MSW, LCSW, clinical manager of behavioral health; Judiann Romeo, BSN, RN, CCM clinical director; and Kris Baxter, RN, CCM clinical team lead
Crisis and critical incidents: clinical resource response

The landscape of crisis and critical incident response within the claims industry is expanding. Where once teams managed cases almost exclusively involving the critically injured, new layers of care and response are emerging that address the “ripple …

October 10, 2023 by Mark Debus, MSW, LCSW, clinical manager of behavioral health; Judiann Romeo, BSN, RN, CCM clinical director; and Kris Baxter, RN, CCM clinical team lead
Blog
October 09, 2023
Tracey Davanport, SVP, clinical operations, managed care
Case managers: advocating for injured workers and influencing positive outcomes

Discussions are common within the claims industry about the ins-and-outs of the workers’ compensation claims process and the importance of ensuring an injured employee’s case crosses the finish line to settlement. But between point A and point B, the…

October 09, 2023 by Tracey Davanport, SVP, clinical operations, managed care
Blog
September 14, 2023
Dr. Reema Hammoud
AVP, clinical pharmacy
Pharmacy trends: pain management in workers’ compensation

Pain is one of the most common reasons adults seek medical care in the United States. According to the Centers for Disease Control and Prevention (CDC), American healthcare providers write 259 million prescriptions for opioid pain medication each yea…

September 14, 2023 by Dr. Reema Hammoud, AVP, clinical pharmacy
Blog
August 15, 2023
Dr. Teresa Bartlett
managing director, senior medical officer
Catching z’s and harnessing the power of sleep

According to the experts, the average person should spend about one third of their lives sleeping, which equates to a recommended seven and nine hours each night. However, despite growing evidence that adequate sleep is vital to well-being, because o…

August 15, 2023 by Dr. Teresa Bartlett, managing director, senior medical officer
Blog
July 20, 2023
Dr. Paul Peak, VP, clinical pharmacy and Luke Parnell, director, client services
Physician dispensing claims: outcomes impossible to ignore

A little over a year ago, we published a blog on the topic of physician dispensing and how this practice has drastically increased pharmacy spend in workers’ compensation claims across a number of jurisdictions. The states most heavily impacted are f…

July 20, 2023 by Dr. Paul Peak, VP, clinical pharmacy and Luke Parnell, director, client services
Blog
July 17, 2023
Terri Riley
SVP, managed care practices and client services
Unconditional: treating injured workers with care and empathy

Suffering a workplace injury can be a very stressful experience. Going from fully functional to incapacitated in the blink of an eye, combined with angst and uncertainty about the future, makes for a very difficult time for an injured worker. Adding…

July 17, 2023 by Terri Riley, SVP, managed care practices and client services
Blog
July 05, 2023
Jaysen Eldridge
VP, ancillary operations
Prosthetics for injured workers: specialized care demands specialized expertise

Injuries involving amputation comprise about 0.5% of on-the-job accidents and are among the most devastating and costly workers’ compensation claims. When such an incident occurs, the employer is responsible for making the employee whole again. This …

July 05, 2023 by Jaysen Eldridge, VP, ancillary operations
Blog
June 09, 2023
Dr. Teresa Bartlett, managing director, managed care; Dr. Reema Hammoud, AVP clinical pharmacy; and Dr. Paul Peak, VP clinical pharmacy
Addressing PTSD trends

People affected by post-traumatic stress disorder (PTSD) have a better chance of recovering and returning to work quickly if early intervention steps take place, rather than waiting for the person’s symptoms to introduce themselves. We know how impor…

June 09, 2023 by Dr. Teresa Bartlett, managing director, managed care; Dr. Reema Hammoud, AVP clinical pharmacy; and Dr. Paul Peak, VP clinical pharmacy
Blog
June 02, 2023
Kelly Noonan
VP, business development
Managing occupational hearing loss in the public sector

According to the Centers for Disease Control and Prevention (CDC), 22 million Americans are exposed to hazardous noise levels at work each year. Whether it’s sustained over time, like long-term proximity to sirens or loud machinery, or a one-time eve…

June 02, 2023 by Kelly Noonan, VP, business development
Blog
May 22, 2023
Dr. Teresa Bartlett, managing director, managed care and Max Koonce, chief claims officer
Medical inflation continues to impact claims

The media recently shared an interesting take on inflation trends, and pointed out the divergence between overall inflation and medical inflation trends. Expenses are on the rise in nearly every area and as medical costs continue to increase, so do e…

May 22, 2023 by Dr. Teresa Bartlett, managing director, managed care and Max Koonce, chief claims officer
Blog
May 18, 2023
Rebecca Sherman, clinical behavioral health specialist and Mark Debus, clinical manager
Improved mental health for employees starts with awareness

No matter our profession or role, each of us has a responsibility to learn more about mental wellness and what we can do to help ourselves and others during Mental Health Awareness Month and throughout the year. In today's podcast, Rebecca Sherman, c…

May 18, 2023 by Rebecca Sherman, clinical behavioral health specialist and Mark Debus, clinical manager
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